Wellness guidelinesEverything you need to know
The first step towards relaxation
To ensure that you get your desired appointment, we recommend that you contact us in good time before your arrival via telephone or e-mail to let us know which treatments you would like to have.
As your health is very important to us, please let us know about any health risks or restrictions when making your booking. That is the only way that we can select together with you the most beneficial treatment.
The perfect start - the time has now come
We recommend that you come to the spa ten minutes before your appointment time wearing a bathrobe, bikini or swimming trunks and bath slippers. Enjoy a glass of forest water and relax. Please understand that we cannot extend the treatment time if you arrive late.
Cancellation - if something comes up
If you are unable to make an appointment, please let us know in good time so that we can offer the appointment to another guest. A treatment can be cancelled free of charge up to 24 hours before the scheduled time. If you cancel a treatment later than this or fail to appear, we will charge you 80% of the treatment price.